What is your return and exchange policy?
Growing Green Baby will gladly refund any products that are returned in the original, undamaged package and in resaleable-as-new condition within 14 days of purchase. Washed, used & clearance items are non-returnable. Packages must be returned complete, including free items. Exchanges may also be made. Unless we made a mistake with your order, you are responsible for return or exchange shipping charges. An RMA number is required for all returns.
All return/exchange requests must include the following information:
- Please email us alerting us that you will be returning/exchanging an item. You will be emailed an authorization number that should be written on the outside of your package. We will update the status of your return in the system when we receive the package and again when it is processed.
- On a note in the package please write the following information: name, current mailing address, products included in your package, the reason for the request and what you would like us to do.
- The address to use when shipping your returns is written in the email from us with your RMA number.
What about Defective Merchandise?
Defective products are usually exchanged or repaired by the product manufacturer. If you are not sure how to contact the manufacturer of the product you purchased, please contact us. If you are returning a defective product, you must be considerate about the condition of your item before shipping your item. Your item must be clean, stain-free and dry before you ship it. Without exception, we will not handle any items that are stained, smelly or damp on arrival. If the diapers stink, they will be returned to you at your expense. To be sure that your diapers are in acceptable condition, inspect carefully for staining and smell the diaper. If you smell anything “off”, wash it again please!
Please note, we are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal “wear and tear” of the product materials. Diapers are not made of steel and, like any other clothing item, they may not withstand washing every single day for extended periods of time. Please keep this in mind as you decide how many diapers to purchase. You are soley responsible for understanding how to care for the items you purchase.
If you have any questions, please ask. We’re here to help if you need it!